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	<title>Aquire Blog &#187; The Finest Software Professionals in the World | Aquire Blog</title>
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		<title>The Finest Software Professionals in the World</title>
		<link>http://blog.aquire.com/2010/04/29/the-finest-software-professionals-in-the-world/</link>
		<comments>http://blog.aquire.com/2010/04/29/the-finest-software-professionals-in-the-world/#comments</comments>
		<pubDate>Thu, 29 Apr 2010 21:46:28 +0000</pubDate>
		<dc:creator>Lois Melbourne</dc:creator>
				<category><![CDATA[Customer Relations]]></category>

		<guid isPermaLink="false">http://blog.aquire.com/?p=891</guid>
		<description><![CDATA[When you think about Workforce Planning, hiring is always an early and critical component of that plan. An important point of the analysis is the quality of hire. Well, I can tell you right now, Aquire has that one down pat.]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-903" title="userconfblogphotosmall" src="http://blog.aquire.com/blog/wp-content/uploads/2010/04/userconfblogphotosmall.JPG" alt="userconfblogphotosmall" width="255" height="54" />When you think about Workforce Planning, hiring is always an early and critical component of that plan. An important point of the analysis is the quality of hire. Well, I can tell you right now, Aquire has that one down pat. Aquire held our  Structure 2010 User Conference this week, and it was wonderful. Beyond the fact that our customers are outstanding and added a great deal of value to the event, my employees were amazing. All the adages about “employee engagement can be felt by the customers,” &#8220;hire well, live well,” and “raise the bars high and great employees will reach them,” were in evidence.<span id="more-891"></span></p>
<p>The experts at Aquire not only presented topics on workforce analytics, methods of succession planning and their ROI, best practices in reorganizations, org charting and modeling your workforce through mergers or other changes, they also conducted focus groups, entertained our guests, and built more long lasting relationships. One even taught me how to do the Texas Two Step.</p>
<p>The customers loved it. I am so proud of the Aquire workforce. They worked hard, they played hard, and they did a great job with all of it.</p>
<p>We also presented the launch of <a title="Aquire InSight" href="http://www.aquire.com/products/insight/">Aquire InSight™</a>,  the newest addition to the Aquire portfolio of products. The excitement really grew as people learned about how easy it could be to understand the trends, metrics, and talent mobility of their workforce.  After the big room presentations, there were MANY more sideline presentations of this powerful offering of technology and services. Customers discovered that, finally, they can analyze trends and their talent pipeline, leader by leader in a really easy format. The energy was running high every day.</p>
<p>I was charmed by my customers and, once again, blown away by my staff. The Aquire team deserves a big shout out for their planning, execution, and participation in not only their day jobs of creating and delivering workforce planning, modeling, and succession planning software, but also their participation in such a great event. I introduced the team to the customers as the finest software professionals in the world and I meant it. We have the best!</p>
<p>Cheers,<br />
Lois</p>
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		<title>Delivering Value Around the World</title>
		<link>http://blog.aquire.com/2010/04/08/delivering-value-around-the-world/</link>
		<comments>http://blog.aquire.com/2010/04/08/delivering-value-around-the-world/#comments</comments>
		<pubDate>Thu, 08 Apr 2010 19:23:33 +0000</pubDate>
		<dc:creator>Lois Melbourne</dc:creator>
				<category><![CDATA[Customer Relations]]></category>
		<category><![CDATA[corporate strategy]]></category>

		<guid isPermaLink="false">http://blog.aquire.com/?p=863</guid>
		<description><![CDATA[I admire social entrepreneurship. I hope people find ways to build more businesses this way. I'm going to keep improving the world the best way I know how…by helping our customers improve their business and do better things for their employees, their jobs, and their careers.]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-865" title="worldpuzzle" src="http://blog.aquire.com/blog/wp-content/uploads/2010/04/worldpuzzle.jpg" alt="worldpuzzle" width="143" height="103" />At the <a title="2010 HCI Summit" href="http://www.hci.org/humancapital/summit-overview">HCI Summit</a> last month, I listened to Blake Mycoskie, founder of <a title="TOMS" href="http://www.toms.com/">TOMS</a>,  who designed the company to sustainably provide the <a title="One for One" href="http://www.toms.com/movement-one-for-one">One for One™</a> business model. For every pair of shoes purchased, the company gives a pair of shoes to a child in need. TOMS gives to people around the world who cannot afford shoes for their children &#8211; a situation that often prevents children from attending school.<span id="more-863"></span></p>
<p>It is an incredible story with information for people and his employees. Mycoskie talked about how &#8220;doing the right thing&#8221; helps him attract the right people.</p>
<p>Few of us can create a business with such a direct connection to philanthropy. But, we can create great businesses just the same. I am very proud of Aquire. We may not appear to be changing the world in the charitable sense, but we are changing the world.</p>
<p>We are teaching companies to build better jobs by helping them develop successful career paths to the c-suite. We help companies improve their communication by connecting organizational relationships, which helps them get their job done with less hassle. We help companies build stronger structure in their workforce and departmental designs, so that departments are more efficient, more connected, and more logical. Aquire helps over 11 million people be better connected to their companies.</p>
<p>Aquire has a notable purpose and delivers great value to businesses and people all around the world. It&#8217;s exciting for me to know that beyond the cool jobs we create within Aquire, we improve jobs everywhere.</p>
<p>I admire social entrepreneurship. I hope people find ways to build more businesses this way. I&#8217;m going to keep improving the world the best way I know how…by <a title="Org Charting Best Practices" href="http://www.aquire.com/downloads/whitepaper_orgcharting_best_practices.asp">helping our customers improve their business</a> and do better things for their employees, their jobs, and their careers.</p>
<p>Cheers,<br />
Lois</p>
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		<title>Shining a Light on Customers</title>
		<link>http://blog.aquire.com/2009/07/15/shining-a-light-on-customers/</link>
		<comments>http://blog.aquire.com/2009/07/15/shining-a-light-on-customers/#comments</comments>
		<pubDate>Thu, 16 Jul 2009 00:50:45 +0000</pubDate>
		<dc:creator>Lois Melbourne</dc:creator>
				<category><![CDATA[Customer Relations]]></category>

		<guid isPermaLink="false">http://blog.aquire.com/?p=367</guid>
		<description><![CDATA[Working through cost cuts, limited resources, software redesign, and an untold number of other issues, can take its toll on staff at all levels. From the top down, make sure your customers - internal or external - see what you CAN do for them rather than what you can't. ]]></description>
			<content:encoded><![CDATA[<div id="attachment_374" class="wp-caption alignleft" style="width: 185px"><a href="http://www.txmx.de/wolken/wolken_08/source/7.html"><img class="size-full wp-image-374" title="clouds_806" src="http://blog.aquire.com/blog/wp-content/uploads/2009/07/clouds_8061.jpg" alt="Silver Lining" width="175" height="135" /></a><p class="wp-caption-text">Silver Lining</p></div>
<p>I have always been proud of our customer service, as well as our customer relations in general. My staff, who requires no urging from me, always put the right foot forward – the best part of every day to our customers.</p>
<p>Most people think the &#8220;silver lining&#8221; in life must be on the inside, a reminder that even in bad events there can be found a good part. Looking at a cloud earlier today, cloaking the hot sun for a few minutes, the beautiful silver lining surrounded the outside of the cloud. Are we, in the business world, making sure that the silver lining is (as in nature) visible to the outer part of our business? Are we making sure that the good part of any problem, bad event, or challenge is actually the customer-facing silver lining of the cloud?<span id="more-367"></span></p>
<p>It&#8217;s not always easy. Working through cost cuts, limited resources, software redesign, and an untold number of other issues, can take its toll on staff at all levels. From the top down, make sure your customers &#8211; internal or external &#8211; see what you CAN do for them rather than what you can&#8217;t. Make every attempt to provide the client with the:</p>
<ul>
<li>best products for their <a title="Solutions Tour" href="http://www.aquire.com/tour/">business needs</a></li>
<li>best services in <a title="Aquire Customer Portal" href="http://www.aquire.com/support/">support</a> of those products</li>
<li>best attitudes throughout the cycle, from prospect to new <a title="Satisfied customers" href="http://www.aquire.com/about/customer/quotes/">customer</a> to returning maintenance account</li>
<li>best communication and solicitation of customer input</li>
<li>best plans for improvement and innovation</li>
</ul>
<p>And don&#8217;t forget to expect that same silver lining treatment from your vendors &#8211; as a software vendor, <a title="Aquire" href="http://www.aquire.com/about/">Aquire</a> can take the heat while still shining the light on our customers.</p>
<p>Cheers,<br />
Lois</p>
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