When you think about Workforce Planning, hiring is always an early and critical component of that plan. An important point of the analysis is the quality of hire. Well, I can tell you right now, Aquire has that one down pat. Aquire held our  Structure 2010 User Conference this week, and it was wonderful. Beyond the fact that our customers are outstanding and added a great deal of value to the event, my employees were amazing. All the adages about “employee engagement can be felt by the customers,” “hire well, live well,” and “raise the bars high and great employees will reach them,” were in evidence. read more »

At the HCI Summit last month, I listened to Blake Mycoskie, founder of TOMS,  who designed the company to sustainably provide the One for One™ business model. For every pair of shoes purchased, the company gives a pair of shoes to a child in need. TOMS gives to people around the world who cannot afford shoes for their children – a situation that often prevents children from attending school. read more »

Silver Lining

I have always been proud of our customer service, as well as our customer relations in general. My staff, who requires no urging from me, always put the right foot forward – the best part of every day to our customers.

Most people think the “silver lining” in life must be on the inside, a reminder that even in bad events there can be found a good part. Looking at a cloud earlier today, cloaking the hot sun for a few minutes, the beautiful silver lining surrounded the outside of the cloud. Are we, in the business world, making sure that the silver lining is (as in nature) visible to the outer part of our business? Are we making sure that the good part of any problem, bad event, or challenge is actually the customer-facing silver lining of the cloud? read more »